1st/2nd Line IT Support 

Oxfordshire 
Permanent 

Join our Client as an IT Technical Support Analyst! 

Responsibilities:
- Provide first-line technical support for computer systems
- Handle helpdesk requests and incidents
- Configure, install, and maintain desktop and laptop PCs
- Support telephone systems, audiovisual equipment, and video conference facilities
- Maintain software licensing and hardware inventory
- Liaise with third-party IT support companies and vendors
- Adhere to defined standards and procedures

Requirements:
- Expertise in Windows-based PCs and servers
- Previous experience in a first-line support role
- Proficiency in Windows Desktop, MS Office, and Google G-Suite
- Certification in IT (A+ or MCSE)
- Ability to obtain SC Clearance

Desired Skills:
- Familiarity with Windows Server, MS Exchange, and Active Directory
- Knowledge of firewalls, networking, telephony, and IT security
- Experience with virtualization, MDM platforms, and mobile phone support
- Bachelor's degree in computer science or related field
- Experience in a secure environment is a plus
 
 This company is an equal opportunity employer and value diversity. They do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

** If you're interested in this opportunity, please submit your CV via the link provided **

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